If you have previously placed an order off-line (by fax, phone, or email) with Valin, your account already exists. Have your Customer ID and Billing Zip Code available and you will be automatically linked to your existing account. You will be able to view your order history in the last year for all online and off-line orders.
What is my Customer ID?
You can locate your Customer ID from a previous Invoice. If you do not know your Customer ID, you can contact ValinOnline Customer Service, toll free at 1-844-385-3099 or by email ValinWebOrders@valin.com
What is my Username?
Try using your Email Address, at registration we recommend that you use your email address as your Username.
Can I change my Username?
No, Usernames cannot be changed.
What is my Password?
If you have forgotten your password, you can reset your password by clicking on Forgot Password? link on the Sign In page and entering your email address associated with your account.
Instructions will be sent to you to reset your password.
An error message pops up when I try to reset my password, what do I do?
Hover over the Hi Sign In icon and click on Sign In at the top right corner of your page and it will take you to our log in page.
What do I do if I get locked out of My Account?
Please contact ValinOnline Customer Service, toll free at 1-844-385-3099 or by email ValinWebOrders@valin.com, and we will be able to unlock your account and reset your password in case you've forgotten it.