Need Help?

If you don’t see your question answered here please send us an email at ValinWebOrders@valin.com, and we’ll be happy to assist you.

 

Order Management

Orders

How can I place an order online?

You can add items to your shopping cart through:

  • Product Detail Page
  • Search Results page
  • Saved Order Page
  • Favorites List
  • Quick Order

Once you have added items to your shopping cart, select proceed to checkout and enter all required information.

How are my orders shipped?

Orders are shipped based on your selections via Fedex or USPS.

For more shipping information: Shipping and Delivery

Where can I find the tracking information on my order?

Once your order ships, you will receive tracking information details by email. You can also access tracking information by logging into your account and viewing your Order History. This information is available for all orders, whether you placed the order online or by phone or fax.

For more shipping information: Shipping and Delivery

Can I pick up my order in person?

Yes, you can pick up your order in the available location. If order is in stock at your preferred location, you can pick up your product the same day. You will receive an email notification once your order is ready for pick up.

Order History

Can I cancel an order?

Order changes cannot be made online because we ship most online orders immediately if the product is in stock. If you would like to try make changes before your order ships, please contact ValinOnline Customer Service, toll free at 1-800-774-5630 or by email at ValinWebOrders@valin.com.

How can I return an order?

Returns can only be initiated on completed orders. From your Order History list, select the order you would like to return and on the bottom of the Order Details page, click on Initiate Return Request button.

Some items may not be returnable, such as special order items. See Valin's Return Policy for more information regarding returns.

Invoices

How can I view my invoice?

Review your invoices though the Invoice History page under your My Account page. Search invoices based on your Ship To, Invoice #, PO, or Order number.

How long does my invoice stay on my account?

Only invoices created in the past 6 months will be available on your account. If you need an invoice older than 12 months, please contact ValinOnline Customer Service by email at ValinWebOrders@valin.com.

How can I print my invoice?

Simply click on the Print button on the bottom of every invoice page.

Tax Exemptions

What if my order is Non-Taxable?

For non-taxable items in Arizona, California, Colorado, Idaho, North Dakota, New Mexico, Texas, Utah, and Washington, a valid Resale Certificate and Number is required. If you do not have one on file with us, please submit a valid resale certificate to AR@valin.com, and fax it to us at 1-408-328-2739.

What if my order is for Resale?

You will need to submit a valid resale certificate to AR@valin.com. Once we receive and verify the resale certificate, we will set your account for resale and you will be able to manage taxable and non-taxable products on your future orders.

How do I manage my Resale Certificate?

If you need to update a resale certificate, simply send your new resale certificate to AR@valin.com and we will do the rest.

Can I have a mix of taxable and tax-exempt products on my order?

No, you cannot have a mixture of taxable and tax-exempt products on a single order.

Return Policy

What is Valin's Return Policy?

All returns of non-defective material for credit or exchange, not due to a VALIN error, must be authorized in advance by VALIN. Items to be returned must be current revisions of standard price list items in original, unopened packaging and in sellable condition. Return of such items is subject to a return processing fee, equal to 25% of the extended sales price of the item(s) being returned. Non-standard, modified, "special order", "special value" or "reduced price" items and fabricated assemblies are non-cancelable and non-returnable. Requests for return of non-defective material for credit or exchange resulting from a VALIN error (i.e., mis-shipment of material or quantity) shall be handled at no charge. All return authorizations expire thirty (30) days after authorization notification and shall not be renewed.

What is a Non-Defective Material?

We accept returns of non-defective materials for credit to the customer’s account under the condition that the material is in the manufacturer’s original sealed packaging, undamaged and suitable for resale. If, upon inspection of returned material, Valin deems the material unsuitable for resale, the material will be returned and credit will not be issued. Any Part or Material that has been installed or in-service in the Field will not be allowed to be returned.

What is a Defective Material under Warranty?

We returns defective materials to the manufacture for evaluation and repair or replacement as covered by the manufacturer’s warranty. Credit is rarely an option by the manufacturer; if credit only is requested then it will be authorized after the manufacturer’s evaluation and approval. If, upon inspection of the returned material, the manufacturer deems the defect is not under warranty, the customer has the option to pay a repair fee as quoted. If the product cannot be repaired the material will be returned as is at the customer expense or scrapped at the manufacturer’s site with customer approval. The customer may also be required to pay an inspection and/or failure fee imposed by the manufacturer. A repair or replacement P.O. will be required for any material being returned from the customer. Any Part or Material that has been installed or in-service in the Field will not be allowed to be returned.

What is a Defective Material Not under Warranty?

We will accept materials not under warranty but will not credit the customer for the return. The customer is also required to pay any inspection and/or failure analysis fee imposed by the manufacturer of the material returned. The returned material will not be repaired or replaced without the customer’s approval. Such repair or replacement may be at additional cost to the customer. A repair or replacement P.O. will be required for any material being returned from the customer. Any Part or Material that has been installed or in-service in the Field will not be allowed to be returned.