Shipping & Delivery
Below you will find answers to questions about using Valinonline.com. If you can’t find the topic you are searching for, contact us to get more information.
Frequently Asked Questions:
Where does Valin Ship to?
We ship within the Continental United States only.
Can I place an International order?
At this time our logistical capabilities does not allow us to ship internationally.
Can I use a Freight Forwarder?
We can fulfill export orders by shipping to domestic freight forwarder of your choice. Shipments made F.O.B. San Jose, California, and domestic UPS charges will be billed to the purchaser. You will need to enter a freight forwarder’s name and address as the Ship-To address for your order.
Valin Corporation is not responsible for export documentation, tariffs or duties, or other requirements of the United States or the final destination country. Request more information regarding Freight Forwarders
Where can I find the tracking information on my order?
Once your order ships, you will receive tracking information details by email. You can also access tracking information by logging into your account and viewing your Order History. This information is available for all orders, whether you placed the order online or by phone or fax.
Where can I pick up my order?
Will call is available in the following locations:
- Austin, TX
- Bakersfield, CA
- Chandler, AZ
- Denver, CO
- Dublin, CA
- Kalispell, MT
- Portland, OR
- Santa Ana, CA
- Salt Lake, UT
Why didn't I see a Will Call option at Check Out?
Unfortunately, not all items are available for pick up in all Will Call locations and ONLY items that are in stock for your Will Call location will show up as Will Call.
Can I pick up my order right away?
You will receive a Pickup Notification email when your order is ready to be picked up. It takes an average of 4 business hours for us to confirm that your product(s) is in stock and available for you to pickup.
How long will my product stay in Will Call?
All Will Call orders must be picked up by the customer within 5 business days. If the customer does not pick up the order within 5 business days the order will be shipped to the customer at the customer’s expense.
Why do I have a Shipping Estimate on my order when I choose Will Call?
Shipping estimates are a combination of inbound and outbound shipping. We've taken out all outbound shipping and only the inbound shipping remain.
Estimated Delivery Dates
How is ship time calculated?
Ship time is calculated based off shipping standards of FedEx or USPS. We ship your order from the warehouse with available inventory and proximity to your ship to location.
How is lead time calculated?
Lead time calculations comes directly from our suppliers.
What is hazardous material shipping?
Some of the products contain hazardous material and by law these items must be specially shipped.
What is dropship shipping?
Dropship is when products are shipped directly from our suppliers to you.
What is truckship?
Some of the products we offer cannot be shipped by FedEx or UPS due to size restrictions and these items must be shipped by truck bed.
Shipping Estimates and Costs
How is shipping cost calculated?
Shipping cost is calculated based of weight and size of a product. Valin uses standard UPS world ship or FedEx calculated rates. All shipping fees are calculated based on the weight of the items plus the destination zip code.
Can I use my FedEx or UPS Account to pay for shipping?
Yes, during the checkout process you will can add your FedEx or UPS Account Number. Shipping Estimates include inbound and outbound freight - all outbound freight will be applied to your FedEx/UPS Account, and inbound freight will be reflected on your final invoice.
How much will products with special shipment cost?
Unfortunately, we are unable to estimate cost for special shipments and true shipping cost will only be reflected on your invoice.
What does TBD mean?
TBD is short for To Be Determined.
Why does my Shipping Estimate* value show TBD?
Shipping cost is calculated based of weight and size of a product. We may not have accurate information for some of the products that we sell and therefore cannot estimate Shipping at checkout